Subscription, Billing, and Account assistance

General information on your Unusual Whales account and subscription

If you can't find what you're looking for here please email support@unusualwhales.com

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To log into your account visit www.unusualwhales.com/login

You can create an account at www.unusualwhales.com/signup

To send yourself a password recovery email visit www.unusualwhales.com/forgot

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Subscriptions and upgrades can be purchased at www.unusualwhales.com/settings/billing
- To upgrade your subscription visit the billing page and purchase your desired upgrade. The unused portion of your previously existing subscription will be applied as a credit towards your next renewal. You can email support@unusualwhales.com to have this credit refunded.
- To downgrade your subscription simply cancel your subscription autorenewal via the billing page. A lower tiered subscription can be purchased once the autorenewal has lapsed.
- All sales are final. For more information please refer to the terms of service.
- A trial period is not offered. There is delayed + limited Flow and Flow_Alert data made available for free as a means for prospective users to trial the data and interface.

To cancel your subscription autorenewal visit www.unusualwhales.com/settings/billing and select 'End Auto-renewal'
- All subscriptions auto-renew by default. You can end your subscription auto-renewal at any time.
- If you turned your subscription autorenewal OFF but would like it turned back on please email support@unusualwhales.com.

You can change your payment methods via www.nusualwhales.com/settings/general

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To link your Discord account to your Unusual Whales account visit www.unusualwhales.com/settings/general. If you've already linked your account but are unable to access the server please select the 'Relink Discord Roles' button to attempt a relink. If this is unsuccessful please email support@unusualwhales.com. Further Discord setup assistance can be found on this blog post.

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Gift subscriptions can be purchased at www.unusualwhales.com/gift
- A code will be emailed to the gift recipient. This code can be entered on the check out page prior to payment.